Terms and Conditions

MIAM and Mediation Session Fees are payable in advance of booked appointments. They are the individual responsibility of each party unless otherwise agreed.

Payment can be made on-line or via bank transfer as per your invoice.

If payment is not received within the allocated time then your MIAM or mediation meeting is subject to cancellation.

Cancellations received within 3 days of your meeting are subject to a 50% cancellation charge. Cancellations received within 24 hours of your meeting are subject to a 100% cancellation charge. This charge must be paid before a new appointment can be made. Should the other party be a ‘no show’ at mediation, you will not be entitled to a refund.

Administration and Document Charges. This payment is taken along with the first mediation session fee and covers administration and the production of documents should agreement be reached. Please note that this only applies to a set of draft documents and a set of finalised documents. Any requests for amendments to these documents must be made in writing, be agreed by both parties and be limited to a single request. A further mediation session may be required if additional/fundamental changes are requested and this will attract a further fee. In the unlikely event that mediation breaks down, these fees are non refundable.

Complaints Procedure
Our commitment to customers
Simply Mediation is committed to providing an outstanding level of service.
In the event of a complaint we aim to ensure that:-
 Making a complaint is as simple as possible
 We treat all complaints seriously
 We deal with any complaint promptly, fairly and in confidence
 We learn from complaints and use them to improve our service
What is a complaint?
A complaint is when you tell us that you are not happy about the service we provide. It could include:
 If we do not deliver a service on time
 If we give you the wrong information
 If you receive a poor quality service
How to make a complaint?
We try to resolve complaints as soon as they arise. Wherever possible a member of staff will endeavour to resolve any complaint however communicated as soon as they become aware of it. We recognise however that some issues may arise that are incapable of immediate resolution.
 Please raise the issue in mediation if possible, so your mediator can deal with the problem straight away.
 You can also raise a complaint after mediation. Simply write or email us, telling us about your experience. All complaints should be addressed to me Jody Gordon, Managing Director and Lead Mediator. Email: jody@simply-mediation.co.uk
 We will acknowledge your complaint within 3 days.
 A full review will be undertaken and the mediator concerned will explain their understanding of the situation.
 A full response will be sent to you within 1 calendar month of acknowledgement.
 Where it is not possible to meet the above response time, we will keep you informed and provide an explanation for the delay.
Further complaints
If you have exhausted our internal complaints procedure and you are still dissatisfied with the resolution of your complaint you may make a further complaint to the http://thefma.co.uk/contact-us/complaints/